Order Management Specialist

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Order Management Specialist

Apply remote type Office - Flexible locations Ireland - Dublin time type Full time posted on Posted 5 Days Ago job requisition id JR250981

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Overview: The Order Management Specialist (OMS) will be responsible for reviewing and booking all quotes accepted within Salesforce.com compliance policies. In addition to quote conversion, the OMS will manage a personal case queue and may collaborate on special projects as required. The OMS must be able to work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills.

Key Responsibilities:

* Review and process quotes to ensure compliance with Salesforce.com policies.
* Adjust opportunities as per given guidelines to ensure accuracy for forecasting purposes
* Respond to process & policy questions and effectively communicate requirements
* Manage queues and share best practices and knowledge as one Global Order Management Team
* Establish strong relationships with Sales Operations, Renewals, Collections, Compensation, Legal, Sales, Provisioning, Services and other internal resources as appropriate
* Participate in new process development and process improvement projects as well as other ad hoc projects

Required Skills / Experience

* 2+ years’ Order Management, Customer Service or Sales Support experience. Prior Salesforce.com application experience a plus
* Must have strong research and problem-solving abilities
* Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
* Ability to excel in a fast paced environment, delivering accuracy while managing deadlines and KPIs
* Must be able to maintain a positive attitude in stressful situations
* Must be available for flexible hours during peak business periods (ME/QE)

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