Personal Lines New Business Team Lead

Leading a growing team in a fast-paced changing environment, the Team Lead of New Business Personal Lines needs to be a highly motivated individual with energy, drive, excellent communication skills, ability to work in a fast-paced environment with a strong customer focus to lead our Personal Lines New Business Team.

You will create a dynamic working environment managing and motivating team members enabling them to reach their individual targets and define clear performance goals.

Sales Management:

• Responsibility for driving the performance of sales across the personal lines book.
• Manage the new business team in a proactive manner.
• Ensure compliance is adhered to at all stages of the renewal process
• Provide updates on performance, giving valuable feedback on numbers, talk time and areas for improvement
• Maintaining an accurate new business forecast based on information from previous months
• Define how we are going to reach targets

Team Management:

• Management of the personnel and workload of the team
• Work to maintain good team morale
• Identify training requirements for individual team members
• Motivate members to meet individual targets and with that drive team performance as a whole
• Maintain an excellent team work ethic
• TMS to be updated and maintained
• Building cross collaboration between the new business teams and other departments
• Drive sales and lead generation by monitoring cross selling etc.

Operational Management:

• Ensure that all reports are completed and sent to manager in an effective and timely fashion
• Ensure SOP’s are followed and updated as required
• Ensure data integrity of information entered into Salesforce

Compliance:

• Comply with all management audit requirements
• Ensuring compliance standards met within the team

Requirements:

• APA minimum, CIP Desired
• Demonstrate the ability to manage, lead and develop a team
• Demonstrate strong technical & product knowledge
• Possess a can-do attitude and the ability to adapt to and embrace change
• Have excellent communication and strong leadership skills
• The ability to prioritise workloads and adapt to unforeseen events
• A high degree of personal organisation and a structured approach to time and resource management
• Commitment to their own professional development.
• Comply with the Central Bank’s Minimum Competency Requirements

Person Specification:

• Previous experience as a Team Leader is preferred
• Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.
• The ability to prioritize workloads and adapt to unforeseen events
• A good degree of personal & team organization and a structured approach to time and resource management
• Commitment to their own professional development
• Working always with the customer first approach in line with Arachas culture
• Seeking out innovative ways to make improvements