Customer Support Manager

Job Description:

Salesforce Ireland is seeking a Customer Support Manager to join our team in Waterford, Munster. As a Customer Support Manager, you will be responsible for leading a team of customer support representatives to ensure the highest level of customer satisfaction. The ideal candidate will have at least 7 years of experience in customer support roles and possess a strong sense of resourcefulness and adaptability.

Responsibilities: - Lead and mentor a team of customer support representatives to provide excellent service to customers - Develop and implement customer support strategies to improve overall customer satisfaction - Analyze customer feedback and data to identify areas for improvement - Collaborate with other departments to resolve complex customer issues - Monitor team performance and provide feedback and coaching as needed - Manage customer escalations and ensure timely resolution - Conduct regular performance reviews and set goals for team members - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 7+ years of experience in customer support roles - Strong leadership skills and emotional intelligence - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple priorities - Experience with CRM systems, preferably Salesforce - Bachelor's degree in business or a related field - Resourceful and adaptable personality traits

Benefits: - Paid Time Off (PTO) - Travel opportunities - Free food

Working Environment: At Salesforce Ireland, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing top-notch customer support and creating positive experiences for our customers.

Deadline to apply: July 1, 2024

Equal Opportunity Statement: Salesforce Ireland is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.