Online Customer Service Representative

Job Description:

We are looking for a dedicated and energetic Online Customer Service Representative to join our team at Wayflyer in Waterford, Munster, Ireland. As an Associate Level position, we require a minimum of 4 years of experience in customer service roles.

Responsibilities: 1. Respond to customer inquiries and issues promptly and professionally through online platforms, such as live chat, email, and social media. 2. Assist customers with order tracking, product information, returns, and other inquiries. 3. Manage and resolve customer complaints in a timely and efficient manner. 4. Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved. 5. Proactively identify opportunities to improve the customer experience and implement strategic planning initiatives. 6. Provide feedback to the management team on customer trends and issues. 7. Maintain a high level of customer satisfaction through excellent service and communication.

Requirements: 1. 4 years of experience in customer service roles. 2. Energetic and dedicated personality traits. 3. Strong strategic planning and teamwork skills. 4. Excellent communication and problem-solving abilities. 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 6. Proficiency in using online customer service tools and platforms. 7. Knowledge of customer service best practices and industry trends.

Benefits: - Paid sick leave - Free food - Paid Time Off (PTO)

Working Environment: At Wayflyer, we prioritize employee well-being through health and wellness initiatives. Our goal is to create a positive and supportive work environment where employees feel valued and appreciated.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Wayflyer is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone is welcomed and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.