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As a Senior Service Designer - Player Support professional, you’ll be a key player in our Service Transformation team, tackling complex challenges to deliver a seamless player experience. You’ll design solutions that enable Riot’s Player Support to consistently exceed player expectations across all touchpoints with our player-support product, UX, policies, and operations.
The Service Transformation team is on a mission to uncover transformative insights and opportunities to champion unforgettable service experiences that leave players deeply satisfied. We are the incubators of service design and experience for Riot’s strategic priorities.
In this global role, you will:
Required Qualifications:
Desired Qualifications:
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!
Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.
Let's Thrive Together:
Because together we are better
It's our policy to provide equal employment opportunities for all applicants and members of Riot Games. Riot Games makes reasonable accommodations for individuals with a disability and does not unlawfully discriminate based on race, color, citizenship status, national origin, ancestry, sex, sex stereotyping, pregnancy, medical condition, political affiliation or activity, genetic information, religion, trade union membership or activity, age, sexual orientation, family status, gender, gender identity, gender expression, marital or civil status, disability, veteran status or any other legally protected status or characteristics. We interpret these protected statuses broadly to include both the actual status and also any perceptions and assumptions made regarding these statuses. We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we’re excited to hear from you. Don’t be discouraged if you feel you don’t fully meet every single one of the requirements for a particular role, there’s always room for growth at Riot. If you spot a role that will make you want to jump out of bed in the morning, we are waiting to hear from you!
If you need assistance or an accommodation for this process due to a disability, please let us know.
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