Senior Technical Specialist

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Company: Irish Life Group Services Limited

• Full Time Permanent position
• Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

Irish Life Health is seeking to appoint a Senior Support Analyst for our Application Support team.

Reporting to the Application Support Manager, the Senior Support Analyst will be working with the business to resolve systems issues, supervise the monitoring and maintaining of the day to day running of Irish Life Health’s policy administration system. Providing the updates to the business on any system incidents including Root Cause Analysis.

The successful candidate will have strong skills in data and systems analysis including an established knowledge of SQL scripting, excellent communication skills and will be able to demonstrate an ability to work on their ow initiative.

 

The Role

The key responsibilities of the role will include:

• Define, analyse and produce flexible, robust solutions to business requirements or business issues in conjunction with the business representatives which adhere to internal and external standards.
• Manage and co-ordinate business projects involving Application Support input. Take ownership of deliverables and solution definition and design.
• Working with the Irish Life Health wider business to address day-to-day system issues affecting the ILH Policy Administration systems within SLA.
• Identify recurring issues and investigate and analyse root cause analysis. Take ownership of resolution of any issues discovered and work with the wider business to resolve.
• Work effectively with key stakeholders when priority issues arise and swift action is required. Co-ordinate and manage the action from these priority issues.
• Work with the development teams to assist with their development strategies.
• Assist the test teams in achieving the results by supporting them through DB and process knowledge.
• Support for all 3rd party applications used by Irish Life Health outside the core OHLive application
• Liaise with our external providers on system developments and issues when required.
• Document and map solution procedures and processes as they are defined and developed.
• Working with Compliance to ensure all our developments and fixes comply with the standards set out in relation to legal, regulatory and market conduct responsibilities.
• Work within the team to share knowledge and receive cross-training to ensure a balance of skillsets in the group.

The Person

Desired Knowledge / Experience / Skills

• Experience in multiple IT disciplines including PL/SQL, T-SQL, VBA, DB Admin, job management, web admin.
• Understanding of the Software Development Life Cycle.
• 5 to 7 years experience in supporting financial systems.
• Strong IT technical and process development skills.
• Have an ability to learn and understand complex technical design.
• Ability to work within deadlines and to service level agreements.

Problem Solving and Decision Making

Team Working and Cross Functional Collaboration

Operational Excellence and Process Improvement

About us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance. It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies. We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.

ILGL  supports Equal Opportunity and is regulated by the Central Bank of Ireland.