Online Account Support Representative

Job Description: As an Online Account Support Representative at Groupon International Limited in Limerick, Munster, IE, you will be responsible for providing excellent customer service to our online account holders. Your primary duty will be to assist customers with any questions or issues they may have regarding their accounts, orders, or products. You will also be responsible for troubleshooting technical issues and escalating complex problems to the appropriate department.

Responsibilities: - Communicate with customers via phone, email, and live chat to provide prompt and accurate support - Assist customers with account registration, login, and password reset procedures - Investigate and resolve billing inquiries and disputes in a timely manner - Educate customers on Groupon's products, services, and promotions - Collaborate with other departments to address customer concerns and improve overall customer experience - Document and track all customer interactions and follow up as needed - Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements: - Passionate about providing exceptional customer service - Adaptable to changing customer needs and company policies - Strong people management and decision-making skills - Excellent communication and problem-solving abilities - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficient in using CRM systems and other customer support software - High school diploma or equivalent

Benefits: - Paid overtime for extra hours worked - Joining bonus for new employees - Retirement plan options for long-term financial security

Working Environment: At Groupon International Limited, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality. Our diverse and inclusive work environment encourages creativity and innovation, allowing employees to thrive and grow in their careers.

Deadline to Apply: Please submit your application by May 29, 2024, to be considered for this position.

Equal Opportunity Statement: Groupon International Limited is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.