Customer Care Manager - Work from home

Job Description:

ActionPoint is seeking a motivated and resourceful Customer Care Manager to work from home in Galway, Connacht, IE. As a mid-to-senior level position requiring at least 6 years of experience, the Customer Care Manager will be responsible for managing a team of customer care representatives, overseeing customer inquiries and complaints, and ensuring a high level of customer satisfaction.

Responsibilities: - Manage and lead a team of customer care representatives, providing guidance and support as needed - Develop and implement customer care strategies to enhance the overall customer experience - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Monitor and analyze customer care metrics to identify trends and opportunities for improvement - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Provide regular reports and updates to senior management on customer care performance and trends - Conduct regular training and development sessions for customer care team members to enhance their skills and performance

Requirements: - At least 6 years of experience in customer care or related field - Strong communication and decision-making skills - Proven ability to lead and motivate a team - Experience with CRM systems and customer care software - Ability to work independently and manage multiple projects simultaneously - Bachelor's degree in a related field preferred

Personality traits: Motivated, resourceful Soft skills: Communication, decision-making

Benefits: - Relocation allowance - Paid overtime - Gym membership

Working environment: At ActionPoint, we encourage autonomy and independence, trusting employees to excel in their roles. Our remote work policy allows employees to work from home while still receiving the support and resources they need to succeed.

Equal Opportunity Statement: ActionPoint is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.