Live Chat Assistant - Work from home

Job Description:

We are looking for a motivated and passionate Live Chat Assistant to join our team at CRH plc. This is a part-time, remote position based in Limerick, Munster, Ireland. As a Live Chat Assistant, you will be responsible for providing excellent customer service through live chat support on our website. This role requires strong communication skills, attention to detail, and a customer-centric mindset.

Responsibilities: - Engage with customers through live chat to provide assistance, answer questions, and resolve issues in a timely and professional manner - Maintain a high level of product knowledge to effectively help customers with their inquiries - Collaborate with other team members to ensure a seamless customer experience - Identify opportunities for improvement in the live chat process and provide feedback to management - Meet and exceed key performance indicators related to customer satisfaction and response times

Requirements: - 3 years of experience in a customer service role - Excellent written and verbal communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in using live chat software and other customer service tools - Previous experience working remotely is a plus

Personality Traits: - Motivated - Passionate

Soft Skills: - People management - Teamwork

Benefits: - Retirement plan - Travel opportunities - Remote work flexibility

Working Environment: At CRH plc, we encourage a spirit of exploration and taking calculated risks for growth. We value innovation and creativity in our team members and strive to create a supportive and inclusive work environment.

Equal Opportunity Statement: CRH plc is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 15, 2024

Join our team and be a part of a dynamic and growing company in the construction industry! Apply now to become our next Live Chat Assistant.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.