Online Call Center Specialist

Job Description:

As an Online Call Center Specialist at Zendesk International Ltd, based in Limerick, Munster, IE, you will be responsible for providing exceptional customer service through various online communication channels. This part-time position at the Associate Level requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Handling incoming inquiries and providing accurate and timely responses to customer queries via online chat, email, and social media platforms - Resolving customer issues and complaints efficiently and effectively - Conducting research to provide customers with relevant information and solutions - Making informed decisions to best assist customers and maintain high levels of customer satisfaction - Collaborating with team members to ensure a seamless customer experience - Utilizing Zendesk software and other tools to manage customer interactions and maintain detailed records - Adhering to company policies and procedures to uphold quality standards and compliance regulations

Requirements: - Independent and dedicated individual with strong communication skills - Ability to research and analyze information to make informed decisions - Proficiency in using online communication tools and customer service software - Flexibility to adapt to change and work in a fast-paced environment - Excellent problem-solving skills and attention to detail - Experience in a customer service or call center role preferred

Benefits: - Relocation allowance for eligible candidates - Paid sick leave to prioritize employee well-being - Remote work flexibility for a better work-life balance

Working Environment: At Zendesk International Ltd, we provide a flexible working environment that values diversity and inclusivity. We prioritize efficiency and adaptability to meet the needs of our customers and employees.

Equal Opportunity Statement: Zendesk International Ltd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-15

Join our team as an Online Call Center Specialist and be part of a dynamic and supportive work environment where your skills and dedication are recognized and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.