Online Customer Service Manager

Job Description:

We are seeking a talented Online Customer Service Manager to join our team at Johnson & Johnson Ireland in Limerick, Munster. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in customer service management, preferably in an online setting.

Responsibilities: - Oversee and manage all online customer service operations, including responding to customer inquiries, resolving issues, and ensuring customer satisfaction - Develop and implement customer service strategies to improve customer experience and drive customer loyalty - Collaborate with other departments, such as marketing and sales, to ensure a seamless online customer experience - Train and supervise a team of online customer service representatives to ensure high-quality service delivery - Monitor online customer feedback and reviews, and implement improvements based on customer insights - Analyze online customer service metrics and report on key performance indicators to senior management - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - 8+ years of experience in customer service management, preferably in an online setting - Passionate about providing exceptional customer service and ensuring customer satisfaction - Resilient in the face of challenges and able to effectively handle customer complaints and issues - Strong communication and interpersonal skills, with the ability to work well in a team environment - Highly cooperative and adaptable to changing circumstances - Proficiency in customer service software and tools - Bachelor's degree in business administration or a related field is preferred

Benefits: - Life insurance coverage - Free food provided at the office - Profit sharing opportunities

Working Environment: At Johnson & Johnson Ireland, we believe in fostering a culture that embraces change and responds resiliently. Our team members are encouraged to innovate, collaborate, and continuously improve our online customer service operations.

Equal Opportunity Statement: Johnson & Johnson Ireland is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-24

If you are a passionate and resilient Online Customer Service Manager with a strong drive for customer satisfaction, we encourage you to apply for this exciting opportunity with Johnson & Johnson Ireland. Join us in delivering outstanding online customer service and making a positive impact on our customers' experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.