IT Support Associate Job Description

The expected duties to be performed by an IT Support Associate include:
• Installing and configuring computer networks and other devices such as printers and scanners • Monitoring computer networks and systems • Allocating, maintaining, and troubleshooting IT equipment • Handling support requests and procedures across the network • Logging queries of employees and customers • Keeping a record of such queries • Setting up and configuring accounts of new users • Testing and fixing faulty equipment • Performing electrical safety checks on equipment • Repairing or replacing equipment, whenever required • Assisting in training junior staff • Continuously learning new technologies • Preparing and updating self-help guides

The desirable qualifications for the position of IT Support Associate are:
• A relevant degree in computer science, computing, or engineering • Desired prior experience as an IT Support Associate • Knowledge of software, hardware, programming language, and operations systems • Project Management, Service Management, and Inventory Management skills • Having a technical and logical thought process • Ability to stick to strict deadlines • Knowledge of network protocols • Excellent problem-solving skills • Outstanding listening and questioning skills

An IT Support Associate should possess the following key skills:
• Teamwork and collaboration skills • Ability to pay attention to details • Having expert knowledge and know-how of operating systems and software • Ability to prioritize work based on urgency • Ability to clearly explain a technical problem to others • Ability to work and make decisions independently, whenever required • Critical thinking skills • Excellent interpersonal skills • Ability to effectively manage time • Having strong work ethics • Ability to take accountability for work assigned