Concept Manager Retail Operations Manager

About the Company:

The Landmark Group began its journey in 1973 with one store in Bahrain and has grown into one of the largest retail and hospitality conglomerates in the Middle East, Africa, and India. Currently, the Group operates over 2200 outlets encompassing over 30 million square feet across 21 countries.

Job Description:

The primary focus of the concept manager is to achieve their concept sales and customer satisfaction targets. Implement concept initiatives and programs by working closely with the territory head and the territory team aligned to the territory business plans.

Key Focus Areas & Responsibilities:

1. Responsible for Territory/Regional sales targets gross and nett profit.
2. Plan and implement regional initiatives to drive sales by use of Shukran data monitoring and increasing ATV, UPT, and conversions, and executing focused trade marketing activities in stores.
3. Plan and implement multichannel concept retail strategy in the region/territory.
4. Increase e-commerce channel business contribution in the region/territory.
5. Monitor and drive productivity through optimizing returns per square feet & sales per employee benchmarks.
6. Regularly gather market and competitor information about the products prices locations offers and promotions.
7. Ensure concept standards guidelines are implemented in stores and meet audit and concept requirements.
8. Organize the design modification refurbishment or closure of stores in accordance with the Concept development plans and standards.

Category & Inventory Management:

Responsible for category management in the territory/region. Ensure the right product mix per store in the region/territory. Use store business intelligence report. Understand pricing promotions and manage markdowns/discounting for the territory/region and take necessary actions to deliver targets.

Customer Focus:

Ensure store manager and staff in-store are trained to provide excellent customer experience. Monitor and make sure that the staff are delivering promised customer experience. Plans and manages to deliver excellent customer service from entrance to checkout.

People Focus:

Embed the value behaviors and build a strong culture of trust and engagement in the region/territory. Responsible to coach and support Area Managers/Store managers to perform and grow in the organization. Engage and motivate the team in stores across the region/territory conduct town halls & listen to feedback.

Operation Focus:

Plan and implement the VM and marketing guidelines as per concept requirements. Regularly look for opportunities to improve, innovate, and optimize store operations. Meet safety and security requirements as per local legislation and company standards. Comply with local regulations and meet business standards. Ensure smooth store business operations in the region. Work closely with regional teams.

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