Customer Engagement

Aspire Software is looking for a Customer Engagement to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What your day will look like:

• Supporting the sales / business development activities as post-sale point of contact for corporate accounts, together with all related liaison with the internal technical and data processing teams.
• Handling wide range of customer communications, queries in the first instance.
• Preparation of reports, invoicing, updating customer records, etc.
• Responsible for sales campaign for existing customers.
• Escalating point for all customers.
• Responsible to customer retention and sales.
• Business to Business communications and problem solving.
• A pivotal role interfacing between customers, the sales and internal data teams and technical specialists.
• Involve order processing and associated input to systems.
• Preparation of reports, invoicing, updating customer records, etc.
• Provide effective first level support to customers, prior to escalating queries.
• Employee development and performance management .
• Team and Management level reporting of Key Performance Indicators.
• Training of members, process review, planning and scheduling or workloads.
  

• Time management
• Action Orientated
• Composure
• Problem Solving
• Priority Setting
• Drive For Results
• Customer Focus
• Peer Relationships
• Planning
• Negotiating
• At least 3 years in business administration, preferably in manufacturing related industry.
• Certificate 4 in business administration