Customer Service Associate

Company Description

Lemonfridge Studio Sdn Bhd is an expansion from Lemonfridge Studio Pte Ltd, headquartered in Singapore.

Job Summary:

We are seeking a proactive and customer-focused individual to join our team as a Customer Service Associate. The successful candidate will be responsible for handling customer inquiries, resolving complaints, and providing exceptional service to our clients. This role requires strong communication skills, problem-solving abilities, and a passion for delivering excellent customer experiences. The Customer Service Associate will play a key role in maintaining customer satisfaction and fostering positive relationships with our clientele.

Responsibilities:

• Handle incoming customer inquiries via phone, email, chat in a professional and efficient manner.
• Assist clients in scheduling consultations with designers and ensure a smooth and efficient process throughout the design project.
• Identify and assess customers' needs, troubleshoot problems, and provide appropriate solutions or alternatives within established guidelines.
• Collaborate closely with interior designers to relay client requirements, project specifications, and design preferences accurately.
• Maintain a high level of product or service knowledge to effectively assist customers and address inquiries.
• Manage client expectations and provide regular updates on project progress, ensuring a high level of satisfaction throughout the design process.
• Escalate complex issues to the appropriate department or supervisor for resolution.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Collaborate with other team members to ensure a seamless customer experience.
• Strive to meet or exceed customer satisfaction and service level goals.

Qualifications:

• 1+ years of experience as a customer service role
• Excellent communication and customer service skills
• Proficiency in written and spoken English & Mandarin (to liaise with mandarin-speaking clients).
• Strong multitasking skills and able to work in a fast-paced environment.
• Possesses strong interpersonal, communication, verbal, and written skills.
• Resistant to stress and capable of working under pressure.
• Able to start work immediately will be preferred.