We are desiring to recruit a strategic Customer Service Supervisor to join our productive team at PMS Management & Services Sdn. Bhd. in Kuala Lumpur.
Growing your career as a Full time Customer Service Supervisor is an exceptional opportunity to develop vital skills.
If you are strong in adaptability, innovation and have the right determination for the job, then apply for the position of Customer Service Supervisor at PMS Management & Services Sdn. Bhd. today!
About us
Embark on an exciting journey with us! We're on the lookout for dynamic individuals to join our team and make a real impact. Explore new opportunities, unleash your potential, and be part of something extraordinary. Visit our client information page at https://www.c1q2.com to learn more and apply today!
Qualifications & experience
- Diploma/ Bachelor's degree in Business Administration, Communications, Management, for a related field.
- Minimum of one year of experience in customer service or a related industry, preferably from an MLM background.
- Fluent in Malay, Chinese, and English.
- Excellent communication and problem-solving abilities in all three languages.
- Ability to analyse data and make data-driven decisions.
- Strong leadership and interpersonal skills, pleasant disposition, cheerful and service orientated with leadership qualities.
- Posses positive working attitude, independent, and able to work in fast paced and dynamic environment
- Proficient in Microsoft Office and other Customer Service software as advantage.
Tasks & responsibilities
- Develop and sustain a customer-oriented culture through relevant customer service strategies and programs.
- Lead and supervise a customer service team.
- Set performance goals and provide guidance and support to team members.
- Monitor customer service interactions in Malay, Chinese and English to maintain quality standards.
- Handle escalated inquiries and complaints in a professional and timely manner.
- Develop and implement training programs to enhance language skills and customer service techniques.
- Collaborate with other departments to address customer issues and improve processes.
- Analyse customer feedback and data identity trends and areas for improvement.
- Stay up-to-date on product knowledge, policies and industry trends.
Benefits
- Health and wellness programs, gym amenities included.
- Opportunities for career advancement.
- Employee discount on company products.
Benefits of working as a Customer Service Supervisor in Kuala Lumpur:
● Learning opportunities
● Rapid Progression
● Leading Industry Pay
Salary :
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