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Job Summary
The Guest Relations Host is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a dynamic environment.
The Guest Relations Host plays a large role in creating a first impression of the company via in-person and phone interactions with individuals, including prospective clients, employees, guests, and vendors who walk through the door or call the location. They will be responsible for a dedicated zone or building, acting as the first line of response for all visitor and reception management and its associated needs in that zone or building.
The Guest Relations Host will also be the first point of contact for Client Suite management and Hospitality management. This individual will also be responsible for ensuring daily space readiness, so guest, clients and employees can be productive without friction or challenges. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees and visitors who come to the site. Ideally, this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the site.
Guest Relations Hosts must have a spirit to serve at the core of their DNA and typically come from a hospitality or co-working background. They are the experience curators, creating moments of delight and care through memorable, anticipatory, and personalized human interactions.
We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.
About the Role:
About You:
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, color, religion, se x, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
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