Retail Manager

Job Description 

We are seeking a dynamic and experienced Retail Manager to lead our retail operations and ensure the success of our stores. The ideal candidate must possess strong leadership skills, a keen understanding of retail operations, and a proven track record of achieving sales targets and managing retail staff effectively. As the Retail Manager, you will be responsible for overseeing the day-to-day operations of all our retail locations, optimizing store performance, and ensuring a seamless customer experience.  

Responsibilities 

Overseeing daily store operations and ensuring that customer service standards are consistently met 

Recruiting, training, and managing retail staff, including conducting performance appraisals and providing professional development opportunities 

Managing inventory levels and supply chain logistics to optimize stock availability and minimize losses 

Developing and implementing operational policies and procedures to improve efficiency and ensure store compliance with company standards and policies 

Analyzing sales figures, market trends, and financial reports to inform strategic planning and decision-making 

Setting and monitoring sales targets, as well as planning and executing strategies to achieve them 

Maintaining the store's budget, controlling expenses, and planning cost-effective operations without compromising quality 

Collaborating with marketing teams to execute promotional campaigns and events that drive footfall and increase customer engagement 

Ensuring the store's layout is optimized for a positive customer experience and efficient workflow 

Addressing customer complaints and issues promptly, ensuring a high level of customer satisfaction 

Staying abreast of new industry technologies, retail trends, and best practices to continuously improve store operations 

Knowledge, Skills and Abilities 

Must be willing to work in the stores and support when there is lack of manpower including weekends and public holidays 

Experience in setting up new stores with our aggressive store expansion plans 

Possess the skills to train and coach retail team members 
 

 
 Experience 

3+ years of experience in retail management with product knowledge specialist and demonstration-based sales techniques preferably from beauty industry 

Knowledge of store operations and customer service standards 

Passion in retail industry, good communication, organizing and leadership skills. 

Service-oriented and hands-on person with good customer handling skills. 

Fluent in English, additional languages / dialects spoken is a plus. 

Independent and good team player, pleasant personality. 

A self-directed learner who possesses high levels of initiative and willingness to learn. 

Ability to adapt to changes and perform under pressure in a fast-paced environment. 

Proficient in Microsoft Office Suite and retail management sof