HR Solution Consultant

People Quest is a dynamic and growing company that specializes in providing cutting-edge software solutions to our clients. We are seeking an enthusiastic and detail-oriented HR Application Consultant to join our team. If you thrive in a fast-paced environment and enjoy solving complex HR challenges, this role is perfect for you!

Key Responsibilities

As a HR Application Consultant, you will play a crucial role in ensuring the smooth operation of our software applications and providing exceptional support to our clients. Your responsibilities will include:

Time Management:

• Prepare daily timesheets and maintain accurate records of work hours.
• Create weekly work plans to optimize productivity.

Ticket Management:

• Handle customer tickets via various channels (calls, chats, and tickets on Freshwork ticketing platform).
• Resolve issues promptly and efficiently.
• Adhere to support ticket Standard Operating Procedures (SOPs).

Documentation:

• Write clear and concise summaries for each resolved ticket.
• To collaborate with team members via Microsoft Teams for seamless communication.
• Maintain accurate records of all interactions.

Knowledge Sharing:

• Prepare solution articles to assist clients in troubleshooting common issues.
• Create training materials for clients and conduct training sessions.

Quality Assurance:

• Perform internal testing on updated applications.
• Collaborate with the tech team to identify and resolve any bugs or issues.

Benefits:

• Bonus - We offer attractive bonus pay-outs to all our performing employees.
• Allowances - Ticket Incentive, performance allowance, and Retention Allowance. Employees from out of state are provided with rental allowance.
• Work Hours - Monday to Friday from 9am to 6pm (inclusive of 1 hour lunch break).
• Work Location - Near public transport, 5 mins walk from LRT station at Bandar Kinrara.

Qualifications:

• Possess a Diploma or Degree in any discipline. Fresh graduates are encourage to apply.
• Good communication skills and able to speak, write in English fairly well.
• Have a positive mindset and willing to learn.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Why Join People Quest?

• Exciting projects and opportunities for growth.
• Supportive and collaborative work environment.
• Competitive compensation package.
• Continuous learning and skill development.

If you’re passionate about technology, client satisfaction, and making a difference, we’d love to hear from you! Apply now and be part of our dynamic team.