BPO Contact Centre Manager - with Great Benefits

We are hiring an enthusiastic BPO Contact Centre Manager to join our amazing team at Aeon Credit Service (M) Berhad in Subang Jaya Selangor
Growing your career as a Full Time BPO Contact Centre Manager is an awesome opportunity to develop relevant skills.
If you are strong in communication, leadership and have the right initiative for the job, then apply for the position of BPO Contact Centre Manager at Aeon Credit Service (M) Berhad today!

Main purpose of job        The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department. Principe responsibilities & duties Directly report to Head of Department on overall performance of BPO Contact Centre. Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements. Develop and execute training module for BPO Contact Centre and look into staff training and development. Ensure customers correspondence and tasks are attended as per SLA. Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements. Ensure staffs meet individual KPI and contribute to the department’s overall KRA. Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section. Recruit, train & supervise subordinate in multitasking operation. Report on operations performance. Identify operation constraint & possible action plan. Career development for staff. Feedback/Complaint management. Manage effective escalation process. Job Requirement (Education & Experience) Well verse in English & Bahasa Melayu. Bachelor’s Degree in any related disciplined. 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure. Good time management. Leadership characteristic and excellent interpersonal skills. Strong analytical skill and able to work under pressure. Manage to work with team environment. Experience in managing outsource contact centre will be an added advantage.

Benefits of working as a BPO Contact Centre Manager in Subang Jaya Selangor:

● Excellent benefits
● Opportunities to grow
● Competitive salary