Clinical Operations Manager

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Clinical Operations Manager

Apply locations Wilayah Persekutuan Kuala Lumpur, Malaysia time type Full time posted on Posted Yesterday job requisition id R1401757

Job Overview

Manage a team of clinical staff working in support of clinical studies to ensure projects are appropriately resourced and employees are trained and meeting project objectives.

Essential Functions

• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work, assessing performance and guiding professional development, rewarding and disciplining employees, and addressing employee relations issues and resolving problems.

• Participate in the selection for hiring new employees by conducting candidate review and participating in the interviewing process. Ensure that new employees are properly onboarded and trained.

• Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable.

• Participate in the allocation of resources to clinical research projects by assigning staff to clinical studies based on their experience and training.

• Manage the quality of assigned staff's clinical work through regular review and evaluation of work product.

• Identifies quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.

• Ensures that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by clinical operations management.

• May collaborate with other clinical teams and other functional leadership to manage project related challenges and to achieve exemplary customer service.

• Participates in corporate or organizational departmental quality or process improvement initiatives.

Qualifications

• Bachelor's Degree Degree in scientific discipline or health care preferred

• Prior clinical trial experience including experience in a management/leadership capacity or equivalent combination of education, training and experience.

• In-depth knowledge of applicable clinical research regulatory requirements (i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines).

• Good leadership skills.

• Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint.

• Written and verbal communication skills including good command of English.

• Excellent organizational and problem solving skills.

• Effective time management skills and ability to manage competing priorities.

• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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About Us

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes. To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.