Customer Service Consultant

We are a boutique Staffing Firm based out of Kuala Lumpur. The team has been helping organizations find their Right-Fit employees all across the world for the last 10 years. We cater to IT, Manufacturing, Telecom, Entertainment, Retail, Infrastructure and Renewable Power industries.

The Role

Vacancy: Customer Service Consultant (JLPT N1 or N2)

✅Permanent Job

✅Account: E-Commerce

✅ Language: Japanese Speaker (Monolingual) + Kanji writing skills

📌 Location: Kuala Lumpur Sentral, Malaysia.

✅ Salary: RM 8500 - 9,000

✅Headcounts: 20

✅Joining Date: ASAP or with Notice period 

Kindly send CV to:

✅Good to have but not mandatory: 

 - E-Commerce experience

 - English language

✅Qualification: 

- At least 2 years of Customers Service experience is required.

- Bachelor’s degree (Freshers are eligible)

- Undergrads (Should have at least 1 year of Customer Service experience (BPO/Non-BPO)

- Good communication both Language & English (speak, read, write)

- Willing to work from Office.

- Welcome to work in shift rotation (24/7 : 5 working days/ 2 off days)

✅Benefits: 

a. Career Growth (Top brands are expanding its business in the company)

b. Performance Bonus

c. Pantry Voucher:

• The employee will have RM50 voucher every month

• We do have hot and cold drinks, food (such as biscuits, chocolate, and frozen food vending machine)

• The employee can top-up the amount on their own if they have fully utilized RM50 within 1 month

d. Dental and Optics benefits (RM300 per annum, the total RM300 is including both dental and optics)

✅Accommodation:

• We provide the first 4 weeks of free stay upon arrival, while the new hire could find for accommodation to stay in Malaysia during the first month. The accommodation we’ll provide for the first 4 weeks is nearby to our office.

• Our colleagues could suggest places to stay in Malaysia after the new hire arrived.

✅Airport Transfer:

• We provide an airport transfer service, where our representative will fetch the new hire from the airport to the assigned accommodation in Malaysia.

✅Visa application:

• Company will help to manage and pay for the new hire’s EP visa application. The visa application will take 21 days to complete.

• For DP visa, The company will help the new hire to apply for DP. However, the cost will be paid on their own. Please also find the attached regarding DP visa application details according to the countries.

✅Flight:

• Company will book and pay for the one-way flight ticket from the country to Malaysia. We will share the flight ticket.

✅Recruitment Stage:

 - Japanese Written and Typing test, application Form, CV & Tracker to be submitted by recruiter.

 - Hiring Manager’s interview

Ideal Profile

• You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Ecommerce / Marketplaces and Telecommunications industry.
• You have working knowledge of kanji writing
• You are a strong team player who can manage multiple stakeholders
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong networker & relationship builder

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Leadership Role
• A role that offers a breadth of learning opportunities