Customer Success Manager

Working Arrangement: Hybrid 

About Us:

At the company, we wholeheartedly believe that individuals are the lifeblood, the pulse of any organization and workforce. This deep-seated conviction fuels our relentless pursuit of creating the ultimate talent matching and management platform. We seamlessly blend the power of artificial intelligence with HR best practices to unlock profound, predictive, and actionable insights into both individuals and organizations.

This not only sets new benchmarks for HR professionals worldwide but also ushers in a new era of HR excellence - a true reflection of our commitment to the pulse of HR. The company's journey is charted by a dynamic team of experts, a diverse blend of tech and HR backgrounds, spread across vibrant locations in Europe and Southeast Asia, where we find our rhythm, our pulse.

Right now, we're on the lookout for an exceptional, motivated individual to join our team as Customer Success Manager in Kuala Lumpur. This role will report to our Head of Customer Success, and it's part of our core belief that an extraordinary team, fueled by the spirit of growth and development, keeps our pulse strong.

We are looking for a Customer Success Manager who:

• Is passionate about driving success for customers
  
• Is an active listener and expert problem solver to help find the right solutions for our clients.
  
• Is persuasive, well organized, and able to lead, consult and collaborate well with internal and external stakeholders
  
• Truly enjoys working in a team and collaborating with others to understand, discover and recommend ways to optimize our product and improve user experience using data
  
• Is always looking to learn and improve – independent self-learners who love to share what they find & thrive in an environment that requires constant growth and learning
  

What you will do:

• Serve as a trusted advisor to and cultivate highly collaborative, synergistic  relationships with customers
  
• Monitor customer health and usage, and proactively partner with the Account Management team to review, grow and engage customers
  
• Implement and manage customer onboarding, guiding and training customers to familiarize with the platform
  
• Conduct customer analysis and reporting to provide internal intelligence and insight to the organization, including Sales and Marketing teams
  
• Gather and synthesize customer feedback, and collaborate with the product development team to enhance the platform for customers constantly
  
• Partner the technical support team to resolve customer queries and issues
  
• Drive overall customer satisfaction, fostering a positive customer experience through quality solution delivery, continuous engagement and support
  
• Work in accordance with applicable policies, processes, and procedures constituting Pulsifi’s Information Security Management System (ISMS). This includes but is not limited to the organization’s Information Security Policy, Data Protection Policy, Clean Desk & Screen Policy & Password Management Policy
  

Requirements

• 2-3 years of experience in customer success or account management for  enterprise software
  
• Strong verbal & written communication skills, ability to present and lead in a customer-facing capacity
  
• Demonstrated experience in successfully managing and coordinating the delivery of technical/ software-led projects
  
• Ability to manage multiple projects and work to tight deadlines
  
• Excellent organization, time management skills and attention to detail
  
• Good understanding of technology and its application in human resources
  
• Competent with Microsoft Office or Google Workspace
  

Benefits

• Hybrid & Flexible Working Arrangements that are built on mutual trust and  dependent on your role
  
• Strong focus on Learning and Development to ensure you succeed in your role!
  
• You will work with a tight-knit team in an open environment who embrace innovation and are committed to being excellent at what they do
  
• Welcomed ideas, inputs and suggestions that actually get taken into account
  
• Sponsorships for training and education
  
• Regular team/company catch-ups
  
• Birthday Leave to celebrate with your loved ones
  
• Additional Leave, e. g. childcare leave, caregiver leave, mental health leave to help you achieve work life balance and look after your overall well being
  
• Medical (Outpatient) and Private Hospitalisation Insurance & Reimbursement are available within the yearly entitlements