Customer Success Specialist

GRATITUDE INDIA”, Established In 2004, Is An ISO 9001:2008 Certified Company, Which Follows A Centre Right Ideology That Candidates Are Superior Then The Clients. This Is In Stark Contrast To The Left Wing Ideology Of All Consultancies Who Boast About Their Relationship With The Clients And They Believe Their Success Is Only And Only Because Of Their Clients. We Have A Contrary View But At The Same Time We Also Value Our Clients Only After Ensuring The Candidate Is Happy. This Makes Us A Centre Right Wing Consultancy

With The Operations Of The Company Handled By Industry Professionals, We As A Team Are Able To Successfully Cater To The Recruitment And Staffing Requirements Of BPO/ Ecommerce Sector From Onshore To Offshore Locations. Over The Period, Though Gratitude Has Earned The Wrath Of Some Corrupt Hr's Due To Our Ideology We Have Received Considerable Support Of Our Candidates Which Has Made Gratitude Grow In Several Locations

The Role

Job Overview Assisting customers via E-mail, chat, phone and other channels TBD at a high degree of quality

Responsibilities

• Ensure all communication is handled professionally and promptly but with a human touch across all channels
• Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
• Meet targets and requirements set by the client and management.
• Appropriate knowledge and information shared by the client and management team.
• Take the extra mile to engage with consumers

Location:KL

RM 3000 - RM 3900

Language allowance :300 RM

Night Shift Allowance : 30 RM

24 *7 Rotational Shift

Ideal Profile

• You have at least 1 year experience within a Customer Service or Admin Assistant role, ideally within the Professional Services and IT industry.
• Proficient in Mandarin language.
• You have working knowledge of chat support, communication and typing
• You are a strong networker & relationship builder
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are highly goal driven and work well in fast paced environments

What's on Offer?

• Opening within a company with a solid track record of success
• Role involving team management opportunities
• Attractive compensation package