Executive Customer Service

Job Description

The Responsibilities of the Role:

• Handles and resolves customers' issue via email, online chatting tools and phone (inbound).
• Guarantees an unparalleled Customer Service experience and preserve the image of the company.
• Ability to present, persuade and communicate effectively with given job tasks.
• Ensure the customers' questions were fully understood and solved.
• Provide excellent customer service via chats, emails by using the right methods/ tools.
• Customer information management system operation and Translation.
• Use the agreed procedures to handle all chats and emails.
• Excel, Gmail, G-suits operation and management.
• Internal and external support by Skype.
• To escalate any queries or unresolved issues that cannot be completed within the agreed procedures/ processes.
• To proactively identify areas for procedural improvement and make recommendations to the Assistant Manager.
• To undertake any administration tasks delegated by the Assistant Manager.
• Includes 24/7 coverage, so evening and weekend shift potentially work required.

Skill Requirements:

• Required language(s): Japanese (Native) English.
• Good communication and interpersonal skills in Japanese and English.
• Proven customer support/service experience and Excellent Telephone and chat skills.
• Ability to multi-task, prioritize and time management skills.
• Hardworking, punctuality willing to work in shift and responsible.
• Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.
• No work experience required.
• Experience using Microsoft Excel, Word.
• Quality focus and excellent patience.

The Package :

• Attractive Salary (RM 9,000 – RM 11,000).
• RM500 housing allowance for those who qualify.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.