Lead, Vendor Incubation & Experience

' To be the most loved everyday food and groceries destination!' - that’s our mission at foodpanda.foodpanda (small 'f') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

Job Description

• Ensure a strong communication plan with our portfolio of vendors to strengthen relationships and improve their performance on the platform
• Manage and resolve vendor-related inquiries, issues, and escalations
• Analyze vendor performance data and develop strategic plans to boost the team's performance
• Ability to work with different teams (inter and intra-department) to ensure a smooth vendor journey and high-quality vendor experience within the platform
• Work closely with HoD and provide guidance to team members to ensure continuous increase in productivity, motivation, learning, and process improvement
• Gather insights and understand pain points from all team members and from different regions in Malaysia in order to develop recommendations for future initiatives and road map development

Qualifications

• Fluent in English and Salesforce knowledge is a must!
• Minimum of 4 year experience in managing performing teams
• Highly proficient in MS Office with strong Excel skills
• Demonstrate problem-solving ability with experience in providing practical business insights from large and complex data sets
• Analytical, number-oriented, attention to details, and strong organizational skills
• Thrives in a fast-paced environment and is able to make quick, assertive decisions
• Independent and highly motivated fast learner
• Positive attitude with good communication skills
• Must possess at least a Diploma/Bachelor's Degree in Business Administration, Economics or similar
• Lover of food is a must!