Manager – Sales & Operations – Steve Madden - Urgent Hiring

We are looking for a capable Manager – Sales & Operations – Steve Madden to join our awesome team at Valiram Group in null
Growing your career as a Full Time Manager – Sales & Operations – Steve Madden is a fantastic opportunity to develop exceptional skills.
If you are strong in people management, critical thinking and have the right mindset for the job, then apply for the position of Manager – Sales & Operations – Steve Madden at Valiram Group today!

POSITION SUMMARY

The mandate of this role is to drive the sales revenue for the assigned area(s) and/or brands and manage the sales and merchandising functions. In addition, you will be expected to be actively involved in areas such as sales incentives scheme, P&L management and staff development. 

To achieve the business goals

Direct Brand/Store Manager on managerial and operational aspects of the store

Direct Brand/Store Manager in setting up operational procedures, staff training, customer service and staff general welfare

To develop and maintain efficient inventory management and integrity

Support the CRM and increase existing base of VIP customers

To be an ambassador for the Group and portray at all times a professional and customer oriented image

 2. KEY PERFORMANCE INDICATORS :

Increase sales and maximize profitability of the stores in the region. (KPI : Sales & Profits)

Ensure all the retail standards in the region are maintained to VG Standards. (KPI : Actual vs target retail standards)

Achieve high service standards as per Mystery Shopper score card. (KPI: Mystery Shopper Score)

Inventory integrity (KPI : stock losses and stock count)

Responsible to maintain employee engagement & loyalty (KPI: Staff Turnover rates)

3.KEY AREAS OF RESPONSIBILITIES

Sales & Operations

Plan and maximise the sales and profit contribution of assigned region/area 

Develop annual business plan to reflect the business positioning, negotiate key aspects of the planned delivery with the respective brand in the assigned region/area

Direct the development of operating standards, policies and procedures, ensuring compliance with all laws and company guidelines

Able to analyse ad-hoc retail operational issues and make quick judgment calls, which will support retail sales performance

Lead to ensure effective inventory management system for all Brand(s) within the region/area including conducting periodic stock counts at stores and warehouse locations

Monitoring brand(s) profitability by management of full price and mark down sales, intake margins, levels of mark down activity and terminal stock

Oversee licensing, negotiate contracts and serve as a liaison between operating divisions, vendors, principals 

Maximise turnover by ensuring accurate, timely and commercial sales planning and forecasting through analysing and interpreting trends.

Ensure the region/area delivers business plan profit through delivery of both volume and cash margin

Liaise with store design and store construction to ensure operational needs are met in all new store environments

Assess and prioritise all store maintenance issues working with the Store Manager. This includes contingent, recurring and refurbish maintenance projects

Oversee the operational turnover and coordination of all necessary departments for all store openings, temp locations and renovations

Managing and maintaining a positive working relationship with all the Brand principals within the region/area together with our Valiram Brand Manager(s)

Evaluate market conditions, competitors data and implement appropriate change to maximise sales

Conducting on-site meetings with management team members of store performance

Respond to customer complaints and comments if required

Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent retail issues

Use information technology/ POS to record sales figures and for data analysis and reporting business performance

Work closely with HR on staffing and other people issues pertaining to disciplinary and grievances

Anecdotal feedbacks thru store observations, things that report don’t show

Weekly touch points/ touch base

People/Talent

Business partner with HR to analyse headcounts & recruit

To manage a pipeline development of talent

Marketing

Partner with Marketing Manager(s) and Brand Manager(s) to analyse and develop seasonal marketing and PR strategies

To input on competitor activities, landlord initiatives & mall specific involvement

Compliance 

Develops, initiates, maintains, and revises policies and procedures for the general operation of the Retail Compliance Program and its related activities to prevent illegal, unethical, or improper conduct

Monitor Retail Management team works schedules and rosters to ensure sufficient Management coverage of the sales floor

Assist Audit team in investigation of fraud transactions and/or pilferage of merchandise at the stores

Housekeeping

Uphold and maintain VM standards at all stores within region/area

Ensure the stores are kept neat and tidy at all times

Ensure proper care for stocks, fixtures and furniture within the store

Asset control- stock management/ delivery/ cash handling control

Visual displays and merchandising to be in accordance with Brand Visual Merchandising Guidelines and must be of high standards

Be vigilant and practice regular checks on staff movements during operating hours and holiday seasons

Leadership

Conduct staff appraisal and quarterly performance review

Improve staff morale leading to positive and dynamic working attitude and environment

Maintain general and acceptable staff working conditions

Support all Brand/Store Managers to maintain productivity and retail operational standards in area of: discipline, work performance, sales

4 . POSITION SPECIFICATION :

Education :Minimum a Degree in any discipline,

Professional Experience: Minimum 10 years of management experience in luxury goods or a comparable retail environment and experience in operations

Personal Attributes : To have and maintain at all times competent product knowledge thru regular training for staffQuality leadership skills to lead the staff to perform to their fullest potentialTo possess effective communication skills and team spirit between retail staff and management Build and maintain good rapport with staffs and customers Strong leadership qualities Pleasant PersonalityExcellent communicatorProficient in computer skills

Languages :Fluent English and both in written and spoken. Knowledge of other language is added advantage

Benefits of working as a Manager – Sales & Operations – Steve Madden in null:

● Company offers great benefits
● Opportunities to grow
● Advantageous package