Technical Solution Support Engineer

About the Employer

A is a global leading content network with fully integrated Cloud and Edge Computing solutions offering unparalleled speed security and reliability for the rapid delivery of web and application content. Benefits

Basic Salary RM 3500 RM 7500

• Comprehensive leave benefits
• Monthly allowances (Telecommunication Meals Transport etc.)
• Flexible benefits scheme that can be utilised for health & wellness personal development
• Medical insurance coverage and annual health screenings
• Close collaboration with our global offices on various initiatives.
• Regular team building and team bonding events
• Exciting opportunities to travel overseas for business meetings events and exhibitions
• Allaccess to our well stocked pantry!

Responsibility

• Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.
• Work closely with crossfunctional teams to coordinate problem resolution.
• Manage the status of resolution for all support cases ensuring issues are resolved accurately and in a timely manner.
• Evaluate customer needs to suggest upgrades or additional features.
• Record and maintain knowledge collected from each issue in a central location.

Requirement

• Diploma or Degree in Computer Science Computer Engineering Information Technology Internet Security or related discipline.
• Fresh Graduates are welcome
• Domain experiences desired: Linux/UNIX Internet Technologies (TCP/IP DNS Header SSL/TLS) Cloud/Internet Security Media Delivery Solutions and Hosting Infrastructure
  
• Experience in a customerfacing role within a Cloud Broadcast/Digital Media Delivery Industry or Internet services industry will be advantageous ideally with direct exposure to troubleshooting technical issues.
• English and Mandarin Fluent

Apply now or contact the below to know more.

WhatsApp / Telegram :
WeChat : JohnsonJRecruit
Email :

Remote Work :

No