Chat Support - Multimedia (Korean Speaker)

DUTIES AND RESPONSIBILITIES: 

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs 

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel 

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required 

• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes 

• Ensure all SLAs are met accordingly • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied 

• Provide a high level of professionalism and competent customer service 

• Able to communicate effectively with customers in a friendly and polite manner following the processes 

• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native languages - Korean.

• Rotational working shift, able to work in a rotational shift roster.