Customer Service Executive - HIGH OFFER - SHIFTS (H1)

Salary :

RM2,700 - 4,000 monthly

Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

000+

Penerangan Pekerjaan - Customer Service Executive - HIGH OFFER - SHIFTS (H1)

Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
Professionally handle high volume of inquiries from clients and customers.
Understand and deliver business strategies and improve customer services through the execution of self-service.
Continuously identify work process improvements.
Communicate to Team Leaders and (or) Manager.
Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
You will be accountable for meeting individual (KPIs) and team goals
Excellent command of spoken and written English.
(Able to speak and write Mandarin or Cantonese is a great plus)
Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
Analytical thinking and high problem-solving skills.
Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
Able to work on public holidays and weekends.
Required to have own transportation arrangement because we are in 24 hours operations.
Minimum Degree with at least 1 year's relevant work experience (call center, customer service, tele sales, etc.) are welcome to apply.

Original job Customer Service Executive - HIGH OFFER - SHIFTS (H1) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.