Recovery Officer

- Responsible for contacting customers with overdue payments to negotiate repayment plans.
- Utilizes various communication channels to engage debtors, including phone calls, emails, and letters.
- Maintains accurate records of all debt collection activities and payment arrangements.
- Ensures compliance with relevant laws and regulations governing debt collection practices.
- Handles inquiries and concerns from debtors in a professional and courteous manner.
- Generates reports to track debt recovery performance and analyze trends.
- Collaborates with other departments, such as legal and finance, to resolve complex cases.
- Works towards achieving collection targets while upholding ethical standards.