Chat Support Representative - Work from home

Job Description:

Hilton is seeking a proactive and customer-focused Chat Support Representative to join our team remotely in George Town, Penang. As a Chat Support Representative, you will be responsible for providing excellent customer service through online chat communication. This is a part-time, Associate Level position requiring at least 3 years of experience in a customer service role.

Responsibilities: - Engage with customers through online chat to assist with inquiries, provide information, and resolve issues in a timely and professional manner - Research and gather information to accurately address customer questions and concerns - Demonstrate confident communication skills to maintain a positive and helpful interaction with customers - Pay close attention to detail to ensure accurate data entry and documentation of customer interactions - Adhere to company policies and procedures to maintain a high standard of service delivery - Collaborate with team members to achieve performance goals and contribute to a supportive work environment - Continuously improve product knowledge and communication skills to enhance customer satisfaction

Requirements: - Reliable and able to work independently from home - Confident communication skills with strong written and verbal abilities - Ability to research and collect information quickly and accurately - Attention to detail with a focus on providing high-quality service - Previous experience in customer service or a related field - Must have a reliable internet connection and a suitable workspace at home - Proficiency in using online chat and customer service software - Flexibility to work part-time hours and adapt to changes in work schedules

Benefits: - Disability insurance - Life insurance - Company-provided equipment for working from home

Working Environment: Hilton offers a flexible working environment that allows employees to adapt to changes with speed and efficiency. We value diversity and inclusion in our workplace and are committed to providing equal opportunities for all employees.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, disability, or age.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.