Remote Client Service Representative

Job Description:

We are looking for a Remote Client Service Representative to join our team at Hilton in George Town, Penang, MY. This part-time entry-level position requires at least 1 year of experience in customer service or a related field. The ideal candidate will be hardworking, dedicated, possess emotional intelligence, and have strong strategic planning skills.

Responsibilities: - Communicate with clients via phone, email, and chat to assist with inquiries, bookings, and issue resolution - Provide exceptional customer service by actively listening to clients' needs and providing appropriate solutions - Maintain accurate records of client interactions and transactions - Collaborate with team members to ensure a seamless experience for all clients - Stay informed on Hilton products, services, and promotions to effectively assist clients

Requirements: - At least 1 year of experience in customer service or a related field - Excellent communication and problem-solving skills - Ability to work independently and in a team environment - Proficient in using customer service software and tools - Strong organizational skills and attention to detail

Benefits: - Travel opportunities - Parental leave - Relocation allowance

Working Environment: At Hilton, we support our employees in their personal and professional development. We believe in providing a positive and inclusive work environment where all team members can thrive.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or any other protected characteristic. We encourage individuals of all backgrounds to apply.

Deadline to apply: 2024-04-17

Join us at Hilton and be a part of a team that values hard work, dedication, and exceptional customer service. Apply now to start your career with us.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.