Client Support Assistant

Job Description:

We are seeking a diligent and dedicated Client Support Assistant to join Sapura Energy Berhad in Kuala Lumpur, MY. As a Client Support Assistant, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met in a timely and efficient manner. This role will require a high level of resilience and reliability, as well as strong analytical and innovative skills to effectively address client inquiries and issues.

Responsibilities: - Respond to client inquiries via phone, email, and in-person interactions in a professional and timely manner - Assist clients with account setup, troubleshooting, and technical support as needed - Collaborate with internal teams to resolve client issues and escalate complex concerns to management when necessary - Maintain accurate and up-to-date records of client interactions and transactions - Provide feedback to improve overall client experience and identify areas for process improvement - Stay up-to-date on company products and services to effectively address client questions and provide recommendations - Assist with administrative tasks as needed to support the client support team

Requirements: - 4 years of experience in customer service or client support role - Excellent communication skills and ability to effectively collaborate with internal teams - Strong analytical skills to assess client needs and provide appropriate solutions - Innovative mindset to identify opportunities for process improvements and enhance client experience - Resilient and reliable personality traits to maintain professionalism under pressure and meet client needs consistently - Ability to work independently and prioritize tasks in a fast-paced environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; Bachelor's degree in a related field preferred

Benefits: - Disability insurance - Retirement plan - Parental leave

Working Environment: At Sapura Energy Berhad, you will have the opportunity to be part of a company that pioneers change and sets industry benchmarks. Joining our team means working in a dynamic and innovative work environment where your contributions are valued and recognized.

Deadline to apply: 2024-04-17

Equal Opportunity Statement: Sapura Energy Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.