Customer Service Assistant

Job Description:

As a Customer Service Assistant at Axiata Group Berhad in Johor Bahru, Johor, MY, you will be responsible for providing exceptional customer service to our clients. This part-time associate level position requires at least 3 years of experience in customer service roles. The ideal candidate will possess the following personality traits of being adaptable and reliable, along with soft skills in decision-making and planning.

Responsibilities: - Assist customers with inquiries, concerns, and requests through various communication channels including phone, email, and chat - Resolve customer issues in a timely and efficient manner while maintaining a high level of professionalism - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Assist in identifying areas for improvement in customer service processes

Requirements: - Minimum of 3 years of experience in customer service roles - Excellent communication skills, both verbal and written - Ability to problem solve and make decisions independently - Proficient in using customer service software and systems - Strong organizational and time management skills - Adaptable and reliable with a positive attitude

Benefits: - Vision insurance - Paid Time Off (PTO) - Paid overtime

Working Environment: At Axiata Group Berhad, we strive for excellence and uphold high standards in all endeavors. Our team works collaboratively to achieve our goals and provide the best possible service to our customers.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Axiata Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.