Online Contact Center Officer

Job Description:

Kenanga Investment Bank Berhad is seeking a passionate and energetic individual to join our team as an Online Contact Center Officer in Johor Bahru, Johor. This part-time Associate Level position requires a minimum of 2 years of experience in customer service or related fields.

Responsibilities: 1. Respond to customer inquiries via online chat, email, and social media platforms in a timely and professional manner. 2. Provide accurate information about the company's products, services, and promotions to customers. 3. Assist customers with account management, transactions, and troubleshooting technical issues. 4. Document customer interactions and feedback for analysis and improvement purposes. 5. Collaborate with other departments to resolve customer complaints or escalate issues as needed. 6. Stay up-to-date on industry trends, regulations, and best practices in customer service.

Requirements: 1. Bachelor's degree in Business Administration, Communication, or related field preferred. 2. Strong communication skills and the ability to build rapport with customers. 3. Proficient in using online communication tools and customer relationship management systems. 4. Excellent negotiation and time management skills. 5. Proven track record of meeting or exceeding customer service targets. 6. Ability to work independently and as part of a team in a fast-paced environment.

Benefits: 1. Retirement plan 2. Disability insurance 3. Vision insurance

Working Environment: At Kenanga Investment Bank Berhad, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where every team member feels valued and heard.

Application Deadline: May 11, 2024

Equal Opportunity Statement: Kenanga Investment Bank Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.