Online Customer Care Assistant

Job Description:

We are looking for a confident and motivated Online Customer Care Assistant to join our team at Malaysia Airports Holdings Berhad in George Town, Penang. This is a part-time, entry-level position with a requirement of at least 1 year of experience in customer service.

Responsibilities: - Respond to customer inquiries and provide assistance through various online platforms such as email, chat, and social media - Address customer complaints and resolve issues in a timely and professional manner - Assist customers with online bookings, payments, and other related transactions - Keep accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction and retention - Stay up-to-date on company products, services, and promotions to provide accurate information to customers - Continuously improve customer service processes and procedures

Requirements: - Strong communication skills, both written and verbal - Excellent planning and organization skills with a high attention to detail - Ability to work independently and as part of a team - Proficiency in using online communication tools and platforms - Previous experience in customer service is preferred - Must be confident and motivated to provide exceptional customer care

Personality Traits Required: - Confidence - Motivated

Soft Skills Required: - Planning - Attention to detail

Benefits: - Free food - Life insurance - Paid Time Off (PTO)

Working Environment: At Malaysia Airports Holdings Berhad, we encourage a culture of ongoing learning and development for personal and professional growth. We provide support and opportunities for our employees to enhance their skills and knowledge.

Deadline to apply: 2024-04-17

Equal Opportunity Statement: Malaysia Airports Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.