Call Center Associate - Remote Work

Job Description:

Malaysia Airlines Berhad is currently seeking a part-time Call Center Associate to join our team in Johor Bahru, Johor. This is a remote work position, with the opportunity to work from the comfort of your own home. As an entry-level position, no prior experience is required, making it an excellent opportunity for individuals looking to kick-start their career in the aviation industry.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding flight reservations, changes, cancellations, and general inquiries. 2. Provide exceptional customer service by addressing customer concerns in a professional and timely manner. 3. Assist customers with booking, ticketing, and other related services. 4. Utilize various computer systems to access and update customer information. 5. Meet or exceed key performance indicators (KPIs) related to call quality, efficiency, and customer satisfaction. 6. Collaborate with team members and other departments to resolve complex customer issues. 7. Stay up-to-date on Malaysia Airlines' policies, procedures, and promotions. 8. Maintain a positive attitude and adapt to changing business needs.

Requirements: 1. Independent and dedicated individual who thrives in a remote work environment. 2. Strong communication skills and the ability to actively listen to customer needs. 3. Demonstrated innovation and strategic planning skills. 4. High school diploma or equivalent required. 5. Proficiency in using computers and navigating multiple software applications. 6. Ability to work a flexible schedule, including evenings, weekends, and holidays. 7. Must have a quiet and professional home office space with a reliable internet connection. 8. Excellent time management and organizational skills.

Benefits: 1. Gym membership to promote a healthy work-life balance. 2. Paid Time Off (PTO) to recharge and relax. 3. Free food provided during training or special events. 4. Opportunities for career growth and development within Malaysia Airlines.

Working Environment: Join a dynamic team where you can thrive in an energetic and rapidly evolving work setting. At Malaysia Airlines, we value diversity, creativity, and collaboration, and we encourage our employees to bring their unique perspectives and ideas to the table.

Equal Opportunity Statement: Malaysia Airlines Berhad is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to Apply: July 15, 2024

Don't miss this chance to be part of a leading airline company and make a difference in the lives of our customers. Apply now to join the Malaysia Airlines team as a Call Center Associate - Remote Work!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.