Client Support Officer - Work from home

Job Description: Axiata Group Berhad is seeking a dedicated and motivated Client Support Officer to work from home in George Town, Penang, MY. As an Associate Level role, the ideal candidate will have at least 2 years of experience in client support or a related field.

Responsibilities: - Provide exceptional customer service and support to clients via phone, email, and chat - Address client inquiries, issues, and concerns in a timely and professional manner - Work closely with the sales team to ensure client satisfaction and retention - Utilize critical thinking and decision-making skills to resolve complex client issues - Maintain accurate records of client interactions and transactions - Collaborate with cross-functional teams to improve customer experience and service delivery - Identify opportunities to upsell or cross-sell products and services to clients - Stay up-to-date on company products, services, and industry trends - Meet or exceed performance metrics and goals set by the company

Requirements: - 2+ years of experience in client support or a related field - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work independently and manage multiple tasks simultaneously - Proficiency in MS Office and CRM software - High school diploma or equivalent required; Bachelor's degree preferred

Personality Traits: - Dedicated - Motivated

Soft Skills: - Critical thinking - Decision-making

Benefits: - Travel & spending expenses - Paid Time Off (PTO) - Visa sponsorship

Working Environment: Join a team that embraces a culture that challenges norms and encourages bold thinking. Work from the comfort of your home and enjoy a flexible work schedule.

Equal Opportunity Statement: Axiata Group Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.