Customer Care Officer - Remote Work

Job Description:

S P Setia Berhad is currently seeking a dedicated and passionate Customer Care Officer to join our team in a remote work position. As an entry-level role, no prior experience is necessary, but strong attention to detail and critical thinking skills are essential for success in this role.

Responsibilities: 1. Respond promptly to customer inquiries via phone, email, or chat 2. Resolve customer complaints in a professional and efficient manner 3. Keep records of customer interactions and transactions 4. Process orders, forms, applications, and requests 5. Provide accurate information about products and services 6. Identify and escalate priority issues 7. Follow up on customer interactions to ensure customer satisfaction 8. Work closely with other team members to achieve customer care goals 9. Maintain a positive and professional attitude at all times 10. Stay up to date on company products, services, and policies

Requirements: 1. Strong attention to detail 2. Excellent communication and interpersonal skills 3. Ability to think critically and problem-solve effectively 4. High school diploma or equivalent 5. Proficiency in Microsoft Office suite 6. Ability to work independently and as part of a team 7. A quiet work environment conducive to remote work 8. Access to a reliable internet connection

Personality Traits: - Dedicated - Passionate

Soft Skills: - Attention to detail - Critical thinking

Benefits: - Life insurance - Travel opportunities - Relocation allowance

Working Environment: Join us in a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. At S P Setia Berhad, we believe in creating a positive and supportive work environment where our employees can thrive.

Deadline to Apply: Interested candidates must submit their applications by July 14, 2024.

Equal Opportunity Statement: S P Setia Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.