Customer Service Manager - Work from home

Job Description:

IOI Corporation Berhad is seeking a part-time Customer Service Manager to work from home in Malacca City, Melaka, MY. As an Associate level position with a minimum of 5 years of experience in customer service, the ideal candidate will be independent, passionate, detail-oriented, and possess strong project management skills.

Responsibilities: - Manage a team of customer service representatives, providing mentorship and guidance - Develop and implement customer service policies and procedures - Monitor customer satisfaction levels and implement strategies to improve customer experience - Handle escalated customer issues and ensure timely resolution - Analyze customer feedback and data to identify trends and opportunities for improvement - Collaborate with other departments to streamline processes and enhance overall customer experience - Conduct regular performance reviews and provide feedback to team members - Maintain up-to-date knowledge of industry trends and best practices in customer service

Requirements: - Minimum of 5 years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong leadership abilities and the ability to motivate and inspire a team - Proficiency in Microsoft Office Suite and customer service software - Bachelor's degree in business administration or a related field is preferred - Attention to detail and strong project management skills - Ability to work independently and prioritize tasks effectively

Benefits: - Company transportation - Medical coverage - Employee discounts

Working Environment: At IOI Corporation Berhad, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected. We are committed to fostering a supportive and inclusive work environment where all employees have the opportunity to thrive and grow.

Deadline to apply: 2024-06-10

Equal Opportunity Statement: IOI Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.