Customer Success Manager

Job Description:

We are looking for a dynamic and experienced Customer Success Manager to join our team at Axiata Group Berhad in Malacca City, Melaka, MY. This position is part-time and requires a mid-to-senior level professional with at least 8 years of experience in customer success or a related field.

Responsibilities: - Build and maintain strong relationships with customers to ensure their satisfaction with our products and services - Monitor and analyze customer usage data to identify trends and opportunities for improvement - Collaborate with internal teams to address customer needs and resolve any issues that may arise - Develop and implement customer success strategies to drive retention and upsell opportunities - Provide product training and support to customers as needed - Act as a customer advocate within the company to ensure their voices are heard and their needs are met - Track and report on key customer success metrics and KPIs

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven experience in customer success, account management, or a similar role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-focused mindset - Motivated and adaptable with the ability to thrive in a fast-paced environment - Time management skills and the ability to prioritize tasks effectively - Proficiency in CRM software and Microsoft Office Suite

Benefits: - Dental insurance - Profit sharing - Disability insurance

Working Environment: At Axiata Group Berhad, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to delivering exceptional customer experiences and driving growth in our business.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Axiata Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.