Online Contact Center Representative

Job Description:

Telekom Malaysia Berhad is seeking a motivated and dynamic individual to join our team as an Online Contact Center Representative in Malacca City, Melaka, MY. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: - Responding to customer inquiries through online channels such as email, chat, and social media - Providing excellent customer service by addressing customer concerns and resolving issues in a timely manner - Collaborating with other departments to ensure seamless customer experience - Keeping accurate records of customer interactions and transactions - Identifying and escalating priority issues to management as needed - Meeting and exceeding key performance indicators (KPIs) related to customer satisfaction and resolution

Requirements: - Resilient and adaptable personality - Strong negotiation and communication skills - Previous experience in a customer service role preferred - Ability to multitask and prioritize tasks effectively - Excellent problem-solving skills - Proficiency in Microsoft Office and CRM software - Bachelor's degree or equivalent work experience

Benefits: - Relocation allowance for eligible candidates - Visa sponsorship for international candidates - Disability insurance for all employees

Working Environment: As an Online Contact Center Representative at Telekom Malaysia Berhad, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. Our diverse team values teamwork and innovation, creating a positive and dynamic work environment.

Deadline to Apply: Interested candidates must submit their applications by July 15, 2024.

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, age, religion, or disability. We are committed to building a diverse and inclusive workforce where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.