Client Relations Manager

We are looking for a dynamic and experienced Client Relations Manager to join our team at AirAsia Group Berhad in Kuala Lumpur, Malaysia. As a Client Relations Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and promoting loyalty to our brand.

Responsibilities: - Serve as the main point of contact for clients, addressing any concerns or inquiries they may have in a timely and professional manner - Build and maintain long-term relationships with clients, understanding their needs and providing solutions to meet their requirements - Collaborate with internal teams to ensure the smooth execution of client projects and campaigns - Develop and implement strategies to increase client retention and customer satisfaction - Monitor client feedback and satisfaction levels, making adjustments as needed to enhance the client experience - Keep abreast of industry trends and competitor activities to identify potential business opportunities

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 7 years of experience in client relations or account management - Proven track record of successfully managing client relationships and achieving sales targets - Strong communication and interpersonal skills - Ability to work independently and adapt to a fast-paced environment - Emotional intelligence and the ability to empathize with clients - Excellent organizational and time management skills - Proficiency in MS Office and CRM software

Personality traits: Independent, adaptable Soft skills: Adaptability, emotional intelligence

Benefits: - Paid sick leave - Relocation allowance - Dental insurance

Working environment: Joining AirAsia Group Berhad means being part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work with a diverse and talented team in a dynamic and innovative environment.

Deadline to apply: 2024-05-29

Equal opportunity statement: AirAsia Group Berhad is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.