Contact Center Manager - Work from home

Job Description: As a Contact Center Manager at Kuala Lumpur Kepong Berhad, you will be responsible for overseeing the daily operations of our contact center team. This position is a part-time role that can be done remotely from your home in George Town, Penang, Malaysia. We are looking for a candidate with at least 6 years of experience in contact center management at the mid-to-senior level.

Responsibilities: - Manage and lead a team of contact center agents to ensure high levels of customer service and satisfaction - Develop and implement strategies to improve performance and efficiency of the contact center - Monitor key performance indicators (KPIs) and provide regular reports to management - Handle escalated customer inquiries and complaints in a timely and professional manner - Train and onboard new contact center agents - Conduct performance evaluations and provide feedback to team members - Collaborate with other departments to ensure seamless communication and coordination - Stay up-to-date on industry best practices and trends in contact center management

Requirements: - Resourceful and hardworking individual with a strong work ethic - Excellent attention to detail and critical thinking skills - 6+ years of experience in contact center management - Proven track record of successfully leading contact center teams - Strong communication and interpersonal skills - Ability to work independently and efficiently in a remote setting

Benefits: - Opportunities for travel - Employee discounts on company products - Free accommodation for company-related travel - Competitive salary and benefits package

Working Environment: At Kuala Lumpur Kepong Berhad, we strive for success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing exceptional customer service and creating a positive work environment for all employees.

Equal Opportunity Statement: Kuala Lumpur Kepong Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment. We are committed to creating a diverse and inclusive workplace where every employee feels valued and respected. Apply now to join our team! Deadline to apply: 2024-07-04.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.