Remote Customer Care Officer

Job Description:

UEM Sunrise Berhad is seeking a Remote Customer Care Officer to join our team in Malacca City, Melaka, MY on a part-time basis. As an Associate-level position, the ideal candidate should have at least 2 years of experience in a similar role. We are looking for individuals who are resilient and passionate about providing exceptional customer service.

Responsibilities: - Responding to customer inquiries via phone, email, and online chat - Providing information about products and services - Resolving customer complaints and issues in a timely and professional manner - Collaborating with team members to ensure customer satisfaction - Keeping accurate records of customer interactions and transactions - Following up with customers to ensure their needs are met - Adhering to company policies and procedures - Continuously seeking ways to improve the customer experience

Requirements: - 2 years of experience in a customer service role - Excellent communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Resilient and adaptable to changing situations - Passion for delivering exceptional customer service - Proficiency in Microsoft Office applications - High school diploma or equivalent

Benefits: - Company transportation - Travel and spending expenses covered - Company-provided equipment

Working Environment: UEM Sunrise Berhad is committed to creating a work environment that is positive and vibrant. We value teamwork, adaptability, and a sense of joy in our employees. As a Remote Customer Care Officer, you will have the opportunity to work from the comfort of your own home while still contributing to a dynamic team.

Deadline to Apply: Interested candidates should apply by June 29, 2024.

Equal Opportunity Statement: UEM Sunrise Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.