Online Customer Service Officer

Job Description:

The Online Customer Service Officer at British American Tobacco Malaysia will be responsible for providing exceptional customer service to online customers. This role will involve handling inquiries and resolving issues through various online platforms including emails, live chat, and social media. The ideal candidate will possess excellent communication skills, be attentive to detail, and have a strong sense of responsibility.

Responsibilities: 1. Respond to customer inquiries promptly and professionally 2. Provide accurate information about products and services 3. Assist customers with online orders, payments, and returns 4. Resolve customer complaints and issues in a timely manner 5. Collaborate with other team members to ensure a seamless customer experience 6. Monitor online reviews and feedback to identify areas for improvement 7. Keep accurate records of customer interactions and transactions

Requirements: 1. Minimum of 2 years of experience in a customer service role 2. Passionate about providing top-notch customer service 3. Dedicated to meeting and exceeding customer expectations 4. Strong teamwork skills and ability to collaborate effectively with colleagues 5. Analytical mindset to identify trends and patterns in customer interactions 6. Excellent communication skills both written and verbal 7. Ability to work in a fast-paced environment and multitask effectively

Benefits: 1. Joining Bonus for successful candidates 2. Remote work flexibility for a better work-life balance 3. Paid sick leave for when you need to take time off for health reasons

Working Environment: At British American Tobacco Malaysia, we promote equality and fairness for all employees. We believe in creating a diverse and inclusive workplace where everyone has the opportunity to succeed.

Deadline to apply: July 14, 2024

Equal Opportunity Statement: British American Tobacco Malaysia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.