Customer Service Representative

Who We Are and What We Do

We are a people company in the machining business. For over 80 years, we have been more than just a cutting tool provider.

Our tools help build planes, trains, automobiles, and everything else around us. Your phone cases? The molds are cut and built by our tools.

The lenses in the glasses you wear? Cut by Seco's products. The Chicago Bean in Millennium Park was created by our tools.

It's our business, we're good at it, and proud of it! We make a difference in people's lives, and we want you to be a difference maker too.

We’ve built a business employing 4300 people in 50 countries through passion for customers, family spirit and personal commitment.

We want to make our people and our customers feel good exciting and empowering them and giving them what they need to succeed.

That’s where you come in.

We are looking for an experienced Customer Service Representative in Querétaro, Querétaro (México). Who will be the first interface to customer to provide a world class customer service to both existing and prospective customers.

Provides new and existing customers with the best possible service in relation to billing inquiries, suggestions and complaints.

Responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.

Provides timely responses to customer inquiries by telephone and / or email, consistent with service and quality standards

Processes customer orders, bills and accounts, and applications, initiates maintenance and termination of accounts.

Troubleshoots and resolves customer complaints.

Background, experiences and knowledge of the preferred candidate

• Fluent or advanced in English B2-C1
• Knowledge of Excel intermediate / advanced user level
• Excellent interpersonal communication, reading comprehension, attention to details and rigorous execution
• Capacity to work under pressure and critical thinking ability
• Complex problem solving skills
• Good communicator
• Positive attitude, competitive, confident personality with strongly developed personal skills and a customer-focused orientation.
• Project management skills would be a strong asset, even at a basic level.
• Previous knowledge of ERP systems or CRM
• Experience in admin support or CS roles in global companies.
• Curious mindset with a passion for learning and process improvement