Digital Product Specialist

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Digital Product Specialist

Apply locations Remote US West Mexico, Remote Boston time type Full time posted on Posted 19 Days Ago job requisition id JR240086

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you!

The opportunity

Are you passionate about education and ready to make a meaningful impact? Look no further! As a Digital Product Specialist at HBP, you’ll play a pivotal role in shaping the future of classroom learning. Join our dynamic team and be part of an exciting journey.

What you'll do

• Faculty Engagement : As the face of HBP eLearning products, you’ll engage directly with faculty members. Your mission? To  understand their unique needs and challenges , ensuring they effectively utilize our eProducts in the classroom. Conduct engaging eProduct demos and webinars for groups and individual faculty, leveraging your product expertise to showcase the value of our solutions.
• Market Penetration : Collaborate with Sales and Customer Success teams to drive adoption across existing and new accounts in the Higher Education sector. Your mission? To  amplify  the impact of eProducts in classrooms.
• Live Support : Provide online support during eProduct implementation, particularly for simulations. Your goal? To ensure seamless delivery and enhance the teaching experience for faculty.
• Feedback Loop : Be the conduit for timely product and market feedback. Share key trends, opportunities, and developments with academic colleagues and management. Your insights will shape our continuous improvement efforts.

What you’ll bring

• Customer Focus : Faculty members aren’t just customers; they are our partners. We are seeking a customer-obsessed, empathetic leader that gets excited about problem-solving and providing exceptional service.
• Integrity : You will encounter a variety of scenarios that may test your values. You must understand the impact of violating ethical standards and must be willing to voice any concerns.
• Innovation : we are looking for a self-starter that will confidently propose new ideas and solutions. Not satisfied with the status quo? Look for new ways to better serve our clients!
• Accountability : Act like an owner with a clear sense of ownership. As a steward of the Harvard Business Publishing brand, we expect you to work with your peers to establish clear processes and measure success.

You’ll stand out if you have

• Domain expertise:  If you have worked in Higher Education or have technical support/customer

What we offer

As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays!

HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

$65,000 - $75,000 USD

Above is the annualized pay range for this position. This position is also eligible to participate in HBP’s sales variable bonus plan. Actual salary will be set based upon a range of factors, including external benchmark market data, individual knowledge, skills, experience, location, and internal equity.

About Harvard Business Publishing

Our team puts new practices and ideas in the hands of leaders so they can be better every day. People engage with us through our books, articles, case studies, learning programs, leadership development, digital tools, podcasts, videos, and more.

Every day, we reach thousands of organizations and millions of professionals, educators, students, and followers across the globe.

Three businesses. One team. Enterprise or market group role, you’ll collaborate on a broad scale.

We are a global, dynamic organization with a culture that is anchored in high standards, integrity, and respect for all. 

Our vision is a future where everyone recognizes, values, and leverages diversity and inclusivity—in all forms—to create and nourish work environments where all employees can thrive, and we benefit from the power of difference.

We are constantly discovering—new markets, new technologies, and media platforms, new groundbreaking ideas. At Harvard Business Publishing, our people are intellectually curious and excited about their work.