Contact Center Officer

Job Description:

Bugaboo International is seeking a Contact Center Officer to join our team in Rotterdam, NL. As a Contact Center Officer, you will be responsible for managing incoming and outgoing communications with customers, providing exceptional customer service, and ensuring a smooth and efficient operation of the contact center.

Responsibilities: - Answer incoming calls and emails from customers in a professional and timely manner - Resolve customer inquiries and issues promptly and efficiently - Process customer orders, returns, and exchanges - Provide product information and technical support to customers - Document customer interactions and feedback in the system - Collaborate with other departments to address customer concerns and improve processes - Assist in training new contact center staff members - Monitor and analyze contact center performance metrics to identify trends and areas for improvement - Implement strategies to enhance customer satisfaction and increase efficiency

Requirements: - 3 years of experience in a customer service or contact center role - Excellent communication skills, both written and verbal - Strong problem-solving skills and attention to detail - Ability to work well in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business or a related field is preferred - Driven and adaptable personality traits - Strong teamwork and strategic planning skills

Benefits: - Paid Time Off (PTO) - Disability insurance - Parental leave

Working Environment: At Bugaboo International, we embrace a culture that challenges norms and encourages bold thinking. Our team is passionate about innovation and excellence, and we strive to create a dynamic and inclusive work environment where everyone has the opportunity to grow and succeed.

Equal Opportunity Statement: Bugaboo International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.